DeRoyal®

Improving Care. Improving Business.

DeRoyal Sales & Support

How To Order DeRoyal Medical Products

Healthcare providers and medical products distributors can order medical products directly from DeRoyal via:

Online Ordering: DeRoyal Order Connection (D.O.C.)

Established U.S.-based customers can use our DeRoyal Order Connection (D.O.C.) application to order online, 24 hours a day. DOC also tracks all open orders and allows you to see a complete history of past orders. All orders will ship regular ground the following day depending on availability. All direct orders will receive an email order acknowledgment.

Visit DeRoyal Web Tools to learn more about DeRoyal Order Connection, including how to sign up!

EDI: Electronic Data Interface

DeRoyal’s preferred EDI provider is GHX (Global Healthcare Exchange). All EDI orders will ship the following day unless the account has a scheduled weekly truck delivery. If you are a GHX member, please submit a boarding request to GHX for DeRoyal to begin the EDI setup process.

If you aren’t a GHX member and are interested in learning more about GHX services, please visit www.ghx.com

Phone: 1-800-251-9864

You can order by phone Monday through Friday, 8:00am-6:00pm EST.

Fax Line: 800-543-2182

All fax orders will be processed Monday through Friday, 8:00am-5:00pm EST. Rush fax orders entered before 3:15pm EST. will ship the same day and ground orders will ship the following day depending on product availability. All fax orders will receive an email confirmation and shipping confirmation if an email is provided on the fax. All other faxes will receive a fax confirmation.

Email: customerservice@deroyal.com

All email orders will be processed Monday through Friday, 8:00am-5:00pm EST. Rush email orders entered before 3:15pm EST will ship the same day and ground orders will ship the following day depending on product availability. All email orders will receive an email confirmation and shipping confirmation.

Freight Terms

Our freight terms are as follows:

  • All orders $1000 or more receive free ground shipping
  • We ship UPS Next Day Air, 2nd day, 3rd Day, and Standard UPS Ground
  • Other freight transport services are available
  • For orders less than $250 customers will be assessed a shipping and handling fee of $9.99.